First Resolution Online^™

Chargebacks and easy don't usually go together.

First National Merchant Solutions has revolutionized chargeback management with First Resolution Online™.

Dealing with chargebacks and retrieval requests is something all companies must face. Now, working chargebacks has never been easier. With First Resolution Online you can manage your chargeback cases and retrieval requests online.

Benefits to you

• Simplicity: Easy-to-use, requires minimal set-up, and makes processing chargebacks simple.
• Increased Efficiency: Forget about paper processing or inputting information from into your systems. The data in First Resolution Online can be downloaded to Excel, a PDF, or text. Work a case from start to finish using First Resolution Online. Scan images to your computer system and send responses to First National Merchant Solutions via email.
• Service: The same great service you depend on every day from First National Merchant Solutions is there for you with First Resolution Online. Use email to submit questions and to respond to chargeback and retrieval requests.

Product Functionality & Details

• View updates daily. 
• View and send electronic images - see chargeback documentation online.
• Respond to chargebacks and retrievals electronically.
• Print or download chargeback and retrieval information.
• Add notes and other comments/records pertaining to individual cases in the system.
• Access the Reason Code Description Table.

Access valuable information designed to make chargebacks and retrievals easier to handle:

• Billed chargebacks.
• Chargeback sales draft requests:  fulfilled and unfulfilled.
• Retrieval requests: fulfilled and unfulfilled.
• Reversal requests accepted and declined.
• Second retrieval requests fulfilled and unfulfilled. 

System Requirements

If you are a current user of First National Merchant Solutions' FirstInfoCenter^®, your First National representative can simply add the functionality for First Resolution Online to your existing suite of reports. Because First Resolution Online is housed on the Internet, the following are the necessary system requirements your business must have:

• Microsoft Excel 97 or higher.
• Microsoft Internet Explorer 6.1 or higher.
• Macintosh Internet Explorer 5.1 or higher.
• Netscape 7.02 or higher.
• An email account.
• A scanner or a way to house images within your system.
• Adobe Acrobat is required to view images.

Start saving time and money today by improving your chargeback management system. Contact your First National Merchant Solutions representative to sign up for First Resolution Online.